Language notice. This English translation is provided for convenience. In the event of any inconsistency or contradiction, the French version prevails.

Hydrolux develops green hydrogen production and refuelling infrastructure primarily for heavy-duty transport. Our activities include refuelling station development, fleet-needs analysis, operational and total-cost-of-ownership modelling, and coordination among the stakeholders required to deploy infrastructure projects.

This policy explains how Hydrolux, or service providers acting on its behalf, collects, uses, discloses, retains and protects personal information when you visit hydrolux.ca, contact us, use a website form, interact with our social media pages or establish a business relationship with us.

1. Privacy Officer

Hydrolux’s Privacy Officer oversees compliance with the practices described in this policy. To ask a question, exercise a right or file a complaint, write to [email protected].

2. Information collected and purposes

Information you provide

When you complete a form or contact us, we may collect your name, email address, telephone number, company, position, the content of your message, and any operational or commercial information you choose to provide, such as corridors, fleet needs or project characteristics.

We use this information to:

• respond to your questions and requests;
• assess how well our solutions fit your operations;
• prepare or carry out a commercial, contractual or collaborative relationship;
• provide the follow-up you requested;
• comply with our legal obligations and protect our rights.

Technical information

Our servers may automatically record technical information required for website operation and security, including IP address, access date and time, browser, operating system, device used, requested pages and technical errors. This data is used to maintain security, prevent abuse, diagnose problems and operate the website.

Analytics

With your consent, Google Analytics may collect information about website use, such as pages viewed, visit duration, approximate traffic source, general device characteristics and online identifiers. Hydrolux uses this information in reports to understand website use and improve its content and performance.

Applications and work opportunities

If you submit an application, we may collect the information in your résumé and communications, including your contact information, experience, education and qualifications. This information is used only to assess an employment or collaboration opportunity and provide related follow-up.

3. Cookies and analytics

Cookies are small files or identifiers stored on or read from your device. The website may use:

• essential cookies, required for security, website operation and storage of your privacy choices;
• analytics cookies, including Google Analytics cookies, activated only with your consent to measure website use;
• preference or marketing cookies, only if they are actually integrated into the website and you consent to them.

Our company and certain third parties access information on your device and store cookies that may process personal information, including your IP address, in connection with your use of our content. We and these third parties may collect this personal information to provide a better website experience, produce statistical data and, where applicable, deliver targeted advertising. To learn more about the collection of personal information, safeguards, your rights and ways to limit collection through your browser, consult this Privacy Policy or contact us at [email protected].

Non-essential cookies must remain disabled until you make a choice. You may refuse or withdraw consent using the cookie-management tool displayed on the website. Refusing non-essential cookies should not prevent general use of the website.

4. Disclosure to third parties

Hydrolux does not sell your personal information. We may disclose it only when necessary to the following categories of recipients:

• hosting, security, website maintenance, form and email service providers;
• analytics providers, including Google Analytics, when you consent;
• professional advisers and stakeholders bound by confidentiality when necessary for a request or project;
• public authorities when required by law or to protect our rights and people’s safety.

External websites linked from hydrolux.ca, including LinkedIn, apply their own privacy policies. Hydrolux is not responsible for their practices.

5. Retention, hosting and security

We retain personal information only for as long as required for the purposes described, to carry out a business relationship, comply with legal obligations or resolve a dispute. It is then securely destroyed or anonymized in accordance with our retention practices.

Some providers may process or host information in Canada or other countries, including the United States. The information may then be subject to the laws applicable in those jurisdictions. Hydrolux assesses the risks and implements reasonable contractual, organizational and technical safeguards appropriate to the nature of the information.

We use reasonable safeguards to reduce the risks of loss, theft, unauthorized access, use, alteration or disclosure. However, no transmission or storage system is perfectly secure.

6. Your rights and withdrawal of consent

Subject to the conditions provided by law, you may request:

• access to and correction of your personal information;
• withdrawal of your consent when processing is based on it;
• cessation of dissemination or de-indexing of certain information;
• communication of computerized information in a structured, commonly used technological format when the right to portability applies;
• information about the categories of people who have access to your data and its retention period.

To exercise a right, write to [email protected]. We may request reasonable information to verify your identity. If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada, as applicable.

7. Changes to this policy

We may update this policy to reflect changes in our activities, technologies or legal requirements. The date of the latest update will be shown at the beginning of the policy. If a material change is made, we will take reasonable steps to bring it to the attention of the people concerned.